About

Ram Babu Chandrapuriya is an experienced APS Engineer at NICE Systems Ltd. With a Master's degree in Computer Applications and a Bachelor's degree in Computer Applications, he has gained excellent knowledge in strategic management and is highly focused on client satisfaction. Ram has a proven track record of scrutinizing issues related to the process and delivering results that exceed expectations. In his current role as an APS Engineer at NICE LTD, Ram's core responsibilities include maintaining soft communication with clients, handling multiple assignments with deadlines, and possessing excellent communication skills in both oral and written formats. He has a good understanding of network management analysis and monitoring tools. Ram has worked with various companies in the past, including Concentrix and Eazywebsolutions, where he served as a Technical Support Analyst and Technical Consultant, respectively. He has experience with VoIP/SIP integration, NICE Engage voice recorder/troubleshooting, Servicenow Ticketing, NOC: Alarms Monitoring, Scheduled Jobs Monitoring, and Basic, First Level Troubleshooting. Ram's education history includes a Master of Computer Applications (MCA) degree from the National Institute of Technology Raipur and a Bachelor of Computer Applications (BCA) degree from Jiwaji University. He also attended MP Board for his secondary education. Ram's tech stack includes integration, and he has relevant experience of 6.28 years in the field. He is a dedicated professional who is always willing to go the extra mile to ensure that his clients receive the best possible service.